sap c4c

  • SAP C4C

  • SAP C4C Trial

  • SAP Cloud for Customer

     

    +22% CUSTOMER EXPERIENCE
    LEADERS OUT PERFORM
    THE LAGGARDS

    SAP Cloud for Customer

    Engage Customer Like Never Before

    Over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22%. During this time, Forrester found that those companies who performed poorest in the Customer Experience Index also performed poorest in terms of stock performance.

    Industry Clouds

    Focus Industries

    • Industries prioritized based on CRM trends, SAP’s strengths, and customer demand
    • B2B and B2C focus industries
    • Initial delivery for Retail, Utilities, Consumer Products, IM&C
    • Roadmap for High Tech, Professional Services, Banking, Insurance, Chemicals
    • Leverage integration with SAP Business Suite assets

    Product Portfolio Overview & Architecture

     SAP C4C

    The right insight at the right time
    Specific to your industry
    Integrated to your enterprise
    With an experience that drives results

    Marketing

    Empowering the Modern Marketer

    DATA-DRIVEN INSIGHTS Capitalize on data driven insights and make intelligent business decisions to maximize the ROI.
    AGILE MARKETING Market with speed and precision and convert on market opportunities before they disappear.
    ENGAGING CUSTOMER EXPERIENCES Deliver engaging customer experience seamlessly across multiple interaction channels.

    Business knows customer-led change
    is afoot, and that somehow it must deliver a
    joined-up, intelligence-led experience.

    Sales

    Enabling the Strategic Seller

    SALES PRODUCTIVITY Engage in meaningful customer conversations, and deliver the right impact every time from anywhere with complete customer intelligence.
    SALES PERFORMANCE MANAGEMENT Turn sales strategy into action by guiding and coaching sellers to ways to increase revenue, and exceed goals and objectives.
    SMARTER SELLING WITH PREDICTIVE ANALYTICS Ensure sellers are focusing on the right leads and engaging with the key influencers to maximize the chance of success.
    COLLABORATIVE SELLING Make every sales interaction count by connecting sellers and customers with the right content, insights, and experts at every stage of the deal.

    It doesn’t matter what industry it originates in.
    Once customers experience the best,
    they soon expect it from everyone.

    Customer Service

    Delivering Service Excellenece

    OMNI-CHANNEL CONTACT CENTER Respond to customer queries on any communication channel and resolve issues on the first attempt – for increased customer satisfaction and reduced service costs.
    FIELD SERVICE MANAGEMENT Optimize your field service operations and reduce service delivery costs with end-to-end, integrated processes that boost efficiency.

     SAP C4C

    We know from our personal lives how
    much we’ll share with the brands
    we care about and trust...
    but also how few earn this privilege.

    Social

    Connect Employees and
    Customer Online

    SOCIAL IN CONTEXT Be social and collaborate in the context of business processes whether on external social media or within your enterprise.
    DEEP INSIGHTS Understand customers and concepts by turning social media buzz into insight.
    SCALABLE ENGAGEMENT Grow your capacity, not your team with powerful tools to manage the scale and speed of social.
  • SAP Hybris Commerce

    SAP Hybris

    The Future of Commerce Today

    SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong differentiation and build competitive advantage in the Digital Economy. SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations – delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

    Both leading analyst firms
    rank Hybris “leader” among top 2 or 3

    How can we help you?

    Explore SAP Hybris solutions today. For more information, visit www.hybris.com.

    SAP C4C

    SAP Hybris Commerce helps businesses around the globe sell more goods, services and digital content through every touchpoint, channel and device.

     SAP C4C

    SAP Hybris Commerce delivers omni-channel commerce solutions: state-of-the-art master data management for commerce and unified commerce processes that give a business a single view of its customers, products and orders, and its customers a single view of the business.

    We believe
    Omnichannel is business
    Marketing is broken
    Customer experience can be improved
    Agility and simplicity will be rewarded
    Industries are transforming
    Content makes the difference
    Data is the fuel

    SAP Hybris Commerce is more than Retail

    Focus Industries

     SAP C4C

    This requires new solutions
    which are dedicated to certain
    industry needs
    to meet customer expectations

    Consumer Manufacturing Life sciences / Healthcare Industrial Manufacturing
    Sports & Entertainment Wholesale Distribution Financial Services
    Retail Fashion Telco
    Media Software Games
  • SAP Hybris Commerce Loyalty

    SAP Hybris Loyalty

    With SAP Hybris you can plan and execute personalized loyalty programs and rewards, capture customer insights through loyalty programs and leverage the insights to deliver relevant loyalty marketing engagements and convert customer into loyal brand advocates.

    Loyalty

    • Create multichannel loyalty programs that transform points and rewards into true customer loyalty;
    • Improve customer retention rates and increase customer lifetime values;
    • Encourage brand advocacy and referrals through social channels; and
    • Mobile first approach, so we place a lot of focus on geomarketing and mobile wallets.

    SAP Hybris Commerce Loyalty

    Key Features

    Benefits

    Support custom actions in loyalty rules

    Allows marketer to take custom actions (ex: send an SMS, trigger external system) when rule conditions are satisfied.

    Support for multi-language and multi-currency

    Enables marketer to send offers, emails, so on in the language preferred by consumer.

    Rule status management

    Allows marketer to enable or disable a rule.

    Enhanced enrolment channels

    Allows consumers to enroll for loyalty program based on mobile number too.

    Set maximum points to be accrued in a day per member

    Enables marketer to prevent fraud by setting a maximum threshold on points a member can accumulate in a day.

    Offer integration between Hybris Loyalty and Hybris Marketing

    Enables marketer to define offers in Loyalty system, and import them into Hybris Marketing system for advanced targeting capabilities.

    Offer Management

    Empowers marketer to create and send offers to customers mobile devices or email.

    Geomarketing: iBeacons and Geofences

    Enables marketer to maintain geo-location attributes for sending location based offers.

    Mobile Wallet: Digital loyalty card and coupons

    Liberates consumers from carrying physical loyalty card and coupons.

    Improved user experience

    More enriching and engaging experience while using loyalty solution.

    Hybris Commerce (ECP): Referral, Rating & Review

    Hybris commerce storefront users can now refer friends, provide rating & review.
  • SAP Hybris Commerce Roadmap

    SAP Hybris Roadmap

    SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, our solutions unlock opportunities to optimize your customers’ experience and transform your business. We help you drive relevant, contextual experiences across all of your customer touch-points in real-time, so that you can create strong differentiation and build competitive advantage in the Digital Economy. SAP Hybris has helped some of the world’s leading organizations transform themselves in response to changing market conditions and customer expectations – delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

  • SAP Hybris Trial